We’re dissatisfied to hear that you're feeling in this manner, and recognize that we’ve spoken to you personally with regard on your fears. If you proceed to have issues be sure to Get hold of us at customersupport at empire-today.com.
I haven't any self confidence in the installers that were right here so I would like a total new crew and not merely do I anticipate but I demand from customers a credit rating for time, aggravation as well as the incompetence demonstrated by the employees To this point a result of the aggravation and time wasted. My partner is effective nights and now has to stay up all over again for at the present time of install that should have been accomplished.
I even now uncover it extremely disturbing how this install crew of yours could have performed these kinds of a quality occupation on the two upstairs rooms and fully screwed up the rest of the dwelling.
Thanks for bringing your problems to our attention. We regret to hear regarding your experience, and we want to comply with up with you to even more examine your considerations.
7b.) ET sent installer with Erroneous wax ring and wouldn’t Permit installer go the 1 mile to House Depot to select it up.
Your gratification is crucial to us, and we’re let down to listen to that this was your working experience. We’ll be in touch along with you soon to additional deal with your concerns.
I'd my carpet installed in 2012. It had been alleged to be described as a good quality carpet & it seems to be ABSOLUTELY Awful! It’s snagged everywhere you go & the seams are all developing & there’s patches of carpet lacking there. My initial phone phone I used to be informed I will be presented a call again in 2-three days afterwards. I didn’t hear anything so I call back yet again & was offered my reference number & informed my other reference number, from my 1st contact, was shut for many cause! So in the necessarily mean time I get a letter indicating they couldn’t get yourself a hold of me & to contact. I contact the individual that was around the letter & I leave her a voicemail. She hardly ever identified as me back! I known as once more & demanded to speak to a supervisor. The supervisor, who claimed his title was Saul, obtained to the phone & gave me my 3rd reference number & stated It could be despatched to a manager & “escalated” & promised I might get a connect with back by the next night.
Thanks for sharing your practical experience. We apologize that the installation had a rocky commence, but are thrilled to hear that the work was finished to the satisfaction. For potential thoughts and/or problems don’t be reluctant to Get hold of us at customersupport at empire-today.com.
I requested him to review webpage nine, in which it explicitly states Maryland Legislation. Your agent was incredibly rude and After i requested to talk to his supervisor, he explained “he’s at lunch.” I asked for that the supervisor simply call me again, which he didn't. In very good religion, instead of as a consequence of any obligation, I reached out to quite a few asbestos remediation companies and was informed the same thing: “VAT does NOT compromise the air top quality in a house.” Furthermore, there isn't any trouble with publicity to it, as It's a non-pliable product. In particular, I spoke to your proprietor at Jenkins Environmental, Inc. He encouraged me that getting a $400.00 air excellent inspection wasn't well worth the cost, as asbestos particles would only be during the air if I floor the tiles within a blender, which I'd not. Your organization produced a proposal to exchange the carpet in my household, which I acknowledged. The thing to consider was my deposit. Your failure to accomplish the work determined by the observation of the carpet installers, who presumably have no practical experience in abatement of environmental dangerous materials, constitutes an unjustifiable breach of that agreement. Your supervisor’s choice to assure me of the refund on my deposit and his failure to abide by via on his assure was fraudulent and I believe finished to prevent me from pursuing further action at that time. I have now questioned on a few individual events for my deposit being refunded. Even though I had been quite much prepared to function with your company before my interactions with employees customers who lack customer service and interpersonal capabilities, I no more desire to take action. I'm requesting a reaction to this concept. I absolutely hope that a resolution can be achieved. Having said that, if it's important to terminate the transient romantic relationship, I am requesting the final time that my deposit be refunded. Thank You.
We all know delays might be discouraging, and we’re disappointed to listen to that your installation has not been concluded. We’ll be in contact along with you Soon to discuss your issues.
I would insert. Whenever we termed the corporation saved repeating “let me get in touch While using the installers maintain on” and so they in no way could?! Don’t they've phones on The task. They have been rude and couldn’t be bothered.
– Installation working day two: The works have been extraordinary and labored particularly difficult. It had been obvious they didn't desire to return Yet another working day though, and ended up finishing all around nine:thirty PM, which was An important inconvenience to might loved ones with two young youngsters.
Be sure to Call Chrissy at 206-898-XXXXX or at the above e mail address of cjjaxs at gmail.com to finalize your final decision as I is going to be away from town until Monday of upcoming week as I have to vacation to Mississippi to bury my brother (When the hurricanes enables us to try this.)
July 10, 2018 at ten:13 am Alright, This really is gonna be an extended put up, nevertheless it’s unquestionably a warning to any one else who may possibly consider working with Empire Today to complete your floors. TL;DR: DON’T! We decided to get Kora’s place carpeted downstairs, along with a runner together the floor within the stairs to her area. We also made a decision to get the kitchen area and back hallway accomplished in a laminate. The appointments were being booked for that Friday with the carpet, and Monday for your floors. Friday, the carpet fellas arrived and they didn’t convey sufficient carpet to complete The work. That they had to reschedule to come back Monday. Fantastic, not that big a offer. Monday rolls all over. The kitchen area floor male was speculated to be below among like ten-11 or something. By 2PM, nonetheless no person had showed up. We named and were being told they need to be running late. Last but not least at 3 he shows up. He asks me for payment when I had by now paid, and he wouldn’t trust me or perhaps the code I gave him. Just after An additional hour of him outdoors within the phone With all the office men and women, he comes back again in and suggests “Alright, I guess you compensated.”. The man starts working, whilst his son is there to… enable? He just form of stood all-around and watched his dad work. This person was listed here till 10pm and he didn’t even get over two ft into my kitchen area. Consider, this total time all my cats have needed to be locked up during the Bed room, and my fridge and gas stove have been disconnected for the reason that I had been told they needed to be for the ground guy to be able to transfer factors. The next day, he stated he could be here very first thing each morning, 9am! He didn’t exhibit up right up until about 1pm. He was right here once again right until 10pm, with another son. Yet again, he didn’t end in excess of a pair toes in that length of time. That is a two hundred square foot Area, extremely little for the quantity of function getting finished. Again, he must return An additional day. He exhibits up yet again about 10am the next day, with both of those his sons now click here and his daughter. He was below until 11pm and However didn’t complete. His Young ones had been in and out of your home, just looking at him, sitting down on their phones, not really undertaking nearly anything. His spouse came a pair moments, in and out, watching him do the job. There were a pair periods the place all 3 of his children, him, and his wife were just in my kitchen area, observing him perform painfully sluggish.